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1.   Emirates Airlines Job Posted on 2007-10-18
Job No: ecv1000213
Job Title: Reservation Ticketing Manager
Work Location : South Africa
Gender: Any
Experience: 10 Yrs
Qualification: Bachelor
Description: To manage the operation in South Africa by organising the daily office routine, ensuring compliance with company sales & service policies and procedures. Develop and implement strategy to contribute towards achieving the station marketing plan, revenue targets and maintain Service Quality Levels throughout the year. Ensure sufficient staffing levels are maintained in order to achieve objectives. This would include any language requirements, peak period coverage, any requirement to provide support to other areas etc. Provide clear leadership and guidance to all personnel in order to achieve the overall objectives, but also take into account individual development needs and aspirations. Maintain a high level of staff morale and motivation. Provide on the job coaching to all new staff and co ordinate with Training & Development to plan and prioritize their training requirements. Liaise with other departmental heads regularly and ensure all relevant information, such as updates of EK products, services, special promotions are communicated to personnel so that revenue and customer service opportunities can be maximised. Budgetary responsibilities — monitor actual costs and ensure these stay within the provisions made in the budget. Assist in controlling local travel agent’s GDS activities and discipline and maintain the station GDS costs within target. Ensure that a high level of customer service is provided consistently. Handle complaints and liaise with the respective departments and interline carriers when necessary.Actively increase the sales awareness of Reservations and Ticketing staff in order to contribute to increasing area revenues. Maintain a good level of communication and co-operation with all other departments and travel agencies in South Africa

 

2.   Emirates Airlines Job Posted on 2007-10-18
Job No: ecv1000215
Job Title: Regulatory Compliance Manager
Work Location : United Arab Emirates
Gender: Male
Experience: 10 Yrs
Qualification: Master
Description: Develop, implement and manage processes to ensure Emirates is in compliance with civil aviation regulatory requirements globally. Liaise within Emirates and with regulatory and associated bodies to provide interpretation and guidance on current and proposed regulation Constantly analyse the effectiveness of all Civil Aviation Regulations issued by Host Country Civil Aviation Authorities for each country that Emirates operates to in order to ensure that the company operates at optimum performance within regulatory constraints and makes recommendations for changes in the regulations to the Manager Regulatory Affairs.

 

3.   Emirates Airlines Job Posted on 2007-10-10
Job No: ecv1000149
Job Title: Reservation Ticketing Manager
Work Location : South Africa
Gender: Any
Experience: 10 Yrs
Qualification: Bachelor
Description: To manage the operation in South Africa by organising the daily office routine, ensuring compliance with company sales & service policies and procedures. Develop and implement strategy to contribute towards achieving the station marketing plan, revenue targets and maintain Service Quality Levels throughout the year. Ensure sufficient staffing levels are maintained in order to achieve objectives. This would include any language requirements, peak period coverage, any requirement to provide support to other areas etc. Provide clear leadership and guidance to all personnel in order to achieve the overall objectives, but also take into account individual development needs and aspirations. Maintain a high level of staff morale and motivation. Provide on the job coaching to all new staff and co ordinate with Training & Development to plan and prioritize their training requirements. Liaise with other departmental heads regularly and ensure all relevant information, such as updates of EK products, services, special promotions are communicated to personnel so that revenue and customer service opportunities can be maximised. Budgetary responsibilities – monitor actual costs and ensure these stay within the provisions made in the budget. Assist in controlling local travel agent’s GDS activities and discipline and maintain the station GDS costs within target. Ensure that a high level of customer service is provided consistently. Handle complaints and liaise with the respective departments and interline carriers when necessary.Actively increase the sales awareness of Reservations and Ticketing staff in order to contribute to increasing area revenues. Maintain a good level of communication and co-operation with all other departments and travel agencies in South Africa

 

4.   Emirates Airlines Job Posted on 2007-10-09
Job No: ecv1000144
Job Title: Senior Passenger Sales & Service Agent
Work Location : New Zealand
Gender: Any
Experience: 07 Yrs
Qualification: Bachelor
Description: The successful candidate will be required to actively contribute to achieving the Service and Revenue targets at the ticket offices by providing efficient, high quality and friendly service to customers for reservations, ticketing, fares and telephone sales queries. Constantly provide guidance to the agents and deputise for the Supervisor in their absence Ensure the highest standard of customer service is provided to walk-in customers, corporate and telephone clients while providing them details on Emirates tariff fares and actively issue online tickets and sell related products. Issue EK tickets to customer ensuring that all-necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements governing their journey such as passport, visa & health requirements and other details. Responsible for handling ticket re-issues, re-calculation of fares based on the customers changed itinerary and make necessary collection as required. Actively enhance Emirates revenue earnings by providing options to customer on other products and services such as Skywards, Hotel bookings, Car Hire and chauffeur drive and liaise with the suppliers to ensure bookings are valid. In case of non availability of seats on particular sectors, actively encourage, convince and suggest to customers alternative ways of travel in order to generate revenue. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring that Emirates Airlines maintains its mark as one of the leading Airlines. Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters and around thereby providing various options to the customer which will assist in increasing sales. Perform pre-flight checks and action queues on Emirates CRS system. Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares or ticketing completion formalities. Fulfill Emirates on-line activities by quoting fares and arranging for tickets to be issued and perform other complex functions such as TODs, PTAs etc. Support the Passenger Sales & Services Supervisor on closing the end of day sales and banking monies received. Whenever possible create a database of all potential customers and develop a personal relationship with them by giving occasional calls and informing them of new services provided, there by the customer always contacts the Agent for their travel needs.

 


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